Agilent

Software Release Bulletin


     

Known Problem Report as of Nov 3 2025 4:01AM

Resolved in Version: 2.1

Preface
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This Software Release Bulletin documents all fixes and enhancements that are incorporated in the new release.
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Keyword Glossary




Keyword Index



KPR#:1135690  Product:    1.0

Keyword: 

One-line Description:
Make Ready task passes despite pump doing auto flow reduction

Problem:

When "Make Ready" task is configured with a high pressure limit less than the back pressure resulting from the configured flow and instrument characteristics, the pump will try to go into "auto flow reduction" to meet the high pressure criteria.
In such cases, the pump will show a not ready, but the "Make Ready" task will continue to execute the equilibration step nevertheless.
Depending on the configured criteria the task might end with a success message, despite the auto flow reduction being active.

Temporary Solution:

Ensure the configured High Pressure Limit for the Equilibration step is high enough for the configured flow and there are no blockages in the system flow path.

Fix Information:

Assist Control Software 2.1 sets status of "Make Ready" tasks to "aborted by system", in case flow reduction is active at end of the equilibration step.


KPR#:1143182  Product:    1.0

Keyword: 

One-line Description:
System Pressure test aborts when G7167 Multisampler with Dual Needle option and bypassed needle(bypass capillary)

Problem:

System Pressure Test aborts with "Aborted by System" at the end of the test under following conditions:
G7167A/B Multisampler with Dual needle option is in system and the sampler has a bypassed needle and the bypassed needle(bypass capillary) position is selected in the System Pressure Test configuration step.
If the leak measurement succeeded, a result value is shown and checked against the limit, but while finalizing the error occurs

Temporary Solution:

As workaround, configure the desired path in advance and do not select the Sampler in the System Pressure Test configuration step

Fix Information:

Assist Control Software 2.1 no longer allows to configure the sampler flow path, when sampler has a bypassed needle.


KPR#:1243104  Product:    2.0

Keyword: 

One-line Description:
Assist Hub failing to Update FW of G7158B Sampler

Problem:

Assist Hub fails during FW update (e.g. in finalization after Assist Hub update).

Temporary Solution:

Workaround: 
First: Use Agilent Lab Advisor and connect via mini-USB cable to the G7158B sampler (or other module in stack with mini-USB connector) and update to latest FW.
Next: Then update the Assist Hub to the new version - which will then update the remaining module FW (if required)

Fix Information:

Assist Control Software 2.1 updates the G7158B Sampler if required to the mandatory / latest firmware, depending on user selection


KPR#:1254506  Product:    2.0

Keyword: 

One-line Description:
Issue with Exported File Names from Make Ready or Standby Tasks on USB

Problem:

We have identified an issue that affects the export of results from Make Ready or Standby tasks to a USB drive, regardless of whether the export is initiated via Assist or the Assist Interface.

When a task name contains Chinese or Japanese characters, a file exported via USB will show up with unreadable characters in Windows OS.

Temporary Solution:

Workaround: Rename the file when copying from USB stick to OS file system

Fix Information:

Assist Control Software 2.1 uses correct encoding when storing files on USB drives.


KPR#:1256097  Product:    2.0

Keyword: 

One-line Description:
Pump Leak Rate test for G7131C/G7104C aborted with "pump pressure hit upper limit"

Problem:

When performing the Pump Leak Rate test using the Assist Control Software, the user does not have the option to define the solvent compressibility. If the test is carried out with an incorrect solvent still present in the channel, this can lead to increased pressure due to compression effects, resulting in an error.

Temporary Solution:

As workaround, a valid method with the correct solvent type/solvent compressibility must be loaded in the CDS and it has to be to ensured that the system is flushed with the correct solvent prior to running the Pump Leak Rate test.

Fix Information:

Assist Control Software 2.1 allows to define the solvent type in the Prepare step of the Pump Leak Rate Test.
User can select between the options Organic, Aqueous and Ignore (keeps active pump setting) and the test applies the corresponding solvent compressibility during the test.


KPR#:1291313  Product:    2.1,2.0

Keyword: 

One-line Description:
Assist Lab LAN configurd to use 192.168.2.x/24 not working

Problem:

When configuring the Assist Hub Lab LAN port to use Mode: Stored with IP address 192.168.2.x/24, the Assist Hub cannot be reached on that IP address.
Reason is a conflict with an Assist internal network.

Temporary Solution:

Configure a different subnet, e.g. 192.168.3.x/24

Fix Information:

Assist Control Software 2.1 fixes the issue.


KPR#:1311979  Product:    2.1

Keyword: 

One-line Description:
Assist Control Software showing error toast "Initialization failed"

Problem:

In very rare cases, the Assist Control Software may show an error toast with text "Initialization ailed: Fragment tree ... Restart.".
The general functionality of the Assist Hub is not affected by this, it indicates that the web application and the Assist Hub providing data are our of sync which cannot be resolved automatically.

Temporary Solution:

Usually the issue can be resolved by refresh the browser page (or Assist Control Interface restart). In rare cases a restart of the Assist Hub is required.

Fix Information:

Will be fixed in next revision